A LITTLE HELP ALONG THE WAY
旅途中，
我们在这里。
入境导游通 · Roam Together 使用帮助与试点咨询
联系产品支持 / Contact support
hao@wallingtech.cn ↗请注明“入境导游通”，并描述设备型号、App版本和问题发生时间。可附遮盖个人信息后的截图。请不要发送密码、验证码、身份证或他人的位置资料。危险或紧急情况请联系当地紧急服务或现场导游。
Include “Roam Together”, your device model, app version and the time of the issue. Hide personal information in screenshots and never send passwords or verification codes. For emergencies, contact local emergency services or your on-site guide.
如何进团收听？ / How do I join?
输入导游提供的团码，选择昵称和语言，进入房间后戴上耳机。导游开始讲解时，翻译语音随之播放。团码无效或过期时，请向导游索取最新团码。
Enter your guide’s code, choose your name and languages, and put on your headphones. Translated audio plays when your guide starts. Ask the guide for an updated code if yours has expired.
为什么暂时听不到声音？ / Why is there no audio?
先确认导游已经开始或恢复讲解，再检查手机媒体音量、耳机连接、网络和App中的收听状态。翻译可能有短暂延迟。锁屏表现仍需按真实设备和系统设置验证。
Check that your guide has started or resumed, then check media volume, headphone connection, network and listening status. Translation may have a short delay. Background behaviour depends on the device and system settings.
照片和位置会给谁看到？ / Who sees my photos and location?
照片默认私密，只有选择团内共享后才对同团成员可见。定位默认关闭，开启时可选择给导游或团内查看。请尊重同行者的肖像、隐私和分享意愿。
Photos are private by default. Group sharing makes them visible to active group members. Location is off by default; choose your guide or group when you turn it on. Respect other people’s privacy and permission to share.
隐私、删除资料及举报 / Privacy, deletion and abuse
通过上述邮箱申请访问、更正或删除账号与资料，或举报骚扰、侵权和不当内容。说明希望处理的账号、团次或内容及问题，不要发送他人的敏感信息。详见隐私政策。
Contact support for account/data access, correction or deletion, or to report harassment, copyright concerns and inappropriate content. Identify the relevant account, group or content without sending sensitive information about other people.
服务提供者 / Operator
重庆沃林智旅科技有限公司
Chongqing Walling Tech Co., Ltd.